Frequently Asked Questions Logo

What You Need To Know

Diagnostic FAQS

  • 1
  • The tool will only work with MK1 and 1998-2000 MK2 cars which have the original ECU and the diagnostic port in the engine bay. It will not work with any after-market ECU or on post 2000 cars which are fitted with a standard ODB port. The tool will also work with any pre-OBDII Mazda cars with the same diagnostic port including MX3, MX6, RX7, 323,626 & 929.
  • 2
  • We aim to dispatch within 3 working days but often orders go out within 24 hours. In the UK parcels are sent 1st Royal Mail. Overseas are orders are sent via Royal Mail tracked and signed service.
  • 3
  • The Diagnostic Tool is supplied in a cardboard box with it's pins protected in dense anti-static foam. The tool is very sturdy and should easily withstand day to day handling. However, care should be taken not to drop the tool or expose it to water or extremes of temperature and it should be stored in the box when not in use.
  • 4
  • The pins used are very sturdy and are very hard to bend. They will easily stand up to regular use. However, when inserting the tool into the diagnostic port, care should be taken to align the pins with the connectors in the port and gentle but firm downward pressure applied. Although the pins are extremely hard to bend, if angled pressure is applied they could become slightly mis-aligned or loosen their soldered contact.
  • 5
  • Unfortunately this is not possible with the tool. The only way to clear codes from the ECU is to either remove the fuse marked "BTN" or disconnect the battery and then press the brake pedal for a few seconds. After performing these actions the Diagnostic Tool should report "No Errors" when "Scan Errors" is selected from the menu.
  • 6
  • The tool is not designed to be permanently fixed into the car. When you have finished using the tool it should be carefully removed and stored in the box. You can use the tool with the just the igntion on or with with engine running. Some functions require the engine to be stopped - however, we do not recommend you leave the vehicle with it's ignition on and the engine stopped for extended periods.
  • 7
  • No, your selected settings are stored permanently in memory and will be recalled each time it is used. The Diagnostic Tool will also store any error codes which are found during a scan. These can be viewed at any time by powering up the device and choosing "Previous Errors" from the menu. Subsequent scans will overwrite any previously stored codes.
  • 8
  • The flash codes sent out by the ECU are different for different models. Some codes are longer and may take longer to read. If the Diagnostic Tool does not read your codes but you can see the red dot flashing in the top right of the scan screen, it may be that you have the wrong model selected.
  • 9
  • When the fuel pump runs it pressurises the fuel lines. Normally this is ok but if there are any leaks, weak joins or disconnections, this could result in dangerous fuel spills. This test is only meant for testing fuel pressure and should be carried out only by competent technicians.

Wink & Sleepy Eye Mod FAQS

  • 1
  • The wink & sleepy eye kit contains the control box which has two cables which connect to your headlamp motors, some large and small cable ties to use when installing the mod and an instruction sheet.
  • 2
  • You do not need to cut or splice any cables to fit the mod. You will need some snips or scissors to trim the cable ties and optionally a small flat bladed screwdriver to help unclip the headlamp motor connectors from the body. The connectors do not need to be detached from the body but it makes installation easier.
  • 3
  • No, the wink and sleepy eye mod is plug-and-play and does not require any cutting or splicing of wires. It does not need separate power supply wires either.
  • 5
  • The wink functions will only work from the in-car controls when the lights are off although it is possible to activate the sleepy eye mode and then put your lights on. When using the mobile app, it is also possible to wink the lights when the lights are on. The mod will detect whether the lights are on (up) or off (down) and adjust the operation accordingly.

General FAQS

  • 2
  • Normally we aim to dispatch within 24-48 hours. However, the current pandemic means that we are now dispatching twice a week. Orders are sent via tracked mail.